Zool Express's KYC program ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps to prevent fraud, money laundering, and the financing of terrorism.
We believe that KYC is a requirement that ensures a safer and secure online workplace for all Zool Express members. In addition, several of our service providers, such as our payment gateway providers require us to perform certain checks on customer identity.
You can become Zool Express Verified by submitting a valid government-issued ID card and 2 recent utility bills or bank statements or 1 of each.
The details registered on your Zool Express account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.
If you are unable to become Zool Express Verified, Zool Express may place an account limitation or suspend your account as a security measure.
Falsifying your identity is a crime. Zool Express may report users that provide false documentation.
Sellers are encouraged to verify their identity to market themselves to potential Buyers as trusted members of our Zool Express community. Users that verify their identity also benefit by receiving faster processing of their payments and faster resolution of account issues and disputes.
Verification may be completed by users at any time, but Zool Express may also request users to verify their identity to uphold our User Agreement.
To become Zool Express Verified we require you to provide:
To verify your identity, complete the following steps:
The Zool Express Verification Team will review your request. This can take up to 2-3 business days and you will be notified when the review process is complete.
We require a color scanned image or digital photo of acceptable government-issued photo identification.
Acceptable forms of Identification:
If you have any questions or concerns with these requirements you can contact our customer support team at firstname.lastname@example.org