Fees and Charges

Zool Express Fees and Charges

For Employers

Projects

Zool Express is free to sign up, post a project, receive bids from freelancers, review the freelancer's portfolio, and discuss the project requirements. If you choose to award the project, and the freelancer accepts, we will not charge any project fee.

You may cancel the project from your dashboard at any time for up to seven (7) days after the project has been accepted subjected to admin approval. 

Services

At the time of ordering a service, employers must provide funds equivalent to the total service price. The payment is protected by the Zool Express Milestone Payment System. Only release the payment once you are 100% happy with the work that has been delivered.

For Freelancers

Zool Express is free to sign up, create a profile, select skills of projects you are interested in, upload a portfolio, receive project notifications, discuss project details with the employer, bid on projects (free members receive initially 16 bids per month).

Projects

For fixed-price projects, if you are awarded a project, and you accept, we charge you a small project fee relative to the value of the selected bid. We will also charge the project fee on any overage payments.

The fee for fixed-price and long terms projects is 20% 

Services

If you are subsequently hired to perform that Service, a 20% fee of the total service price is charged. This is charged when the service is ordered by way of a deduction from the payment you receive.

Refunds as Bonus Credit

In some instances, a refund of fees may be done as bonus credit. This bonus may only be used on-site, and can not be withdrawn or transferred. The bonus will expire in 90 days from the date of receipt.

Membership Plans

Select from a range of membership plans to determine the fees you pay for our service. You can work on the site as either an employer or freelancer as a free member, or gain additional benefits as a paid member by upgrading to a paid plan.

Memberships will recur on either a monthly or annual basis on the anniversary of your subscription unless canceled. If funds are insufficient we will try to renew your membership for up to 30 days, until funds are made available.

You may cancel your membership at any time from the user settings page, which will cease billing at the end of your subscription period without additional costs.

Directory Fees

Directory sponsorship As selected at time of sponsoring (minimum ₹2500.00 INR)

Exams

Taking an exam Dependent on exam. As specified prior to purchase. Typically either free, ₹200.00 INR, ₹200.00 INR, or ₹200.00 INR.

Arbitration Fees

The arbitration fee for a milestone dispute is $1 or 5%, whichever is greater.

Our dispute resolution system is designed to allow both parties to resolve issues regarding milestone payments amongst themselves without arbitration.

After 4 days of a dispute being filed (or 7 days if the dispute is filed by the freelancer) either party may elect to move the dispute to paid arbitration. The other party will then have a further 4 days to agree to pay this fee and for both parties to submit any final evidence. If the other party fails to pay within time, they will lose the dispute.

The arbitration fee will then be refunded to the winner of the dispute.

Withdrawal Fees

Fees may be optionally levied depending on the method of withdrawal. Additional fees may be levied by the third party offering the withdrawal method.

Bank WithdrawalFREE
PayPalFREE
Skrill (Moneybookers)FREE
Payoneer Debit CardFREE
International Wire₹1250.00 INR

We impose a minimum withdrawal, after fees, of USD $30.

Maintenance Fee

User Accounts that have not logged in for six months will incur a maintenance fee of up to $10.00 USD per month until either the account is terminated or reactivated for storage, bandwidth, support and management costs of providing hosting of the user's profile, portfolio storage, listing in directories, provision of the service, file storage and message storage. These fees will be refunded upon request by users on subsequent reactivation.

Taxes

Indian residents are subject to GST of 18%. Other government taxes may apply, depending on your region.

User Agreement

The fees and charges summarised on this page are governed by the terms of the Zool Express user agreement and related site policies. The User Agreement includes other important terms and should be read in full. In particular, section 23 of the User Agreement specifies the consequences of termination for violations of the User Agreement. Those consequences can include fines for damages that Zool Express will sustain as a result of actions that breach the User Agreement.